Management Issues concerning Incident Response
April 14, 2021
Major Research Paper
April 14, 2021

Module 06 Discussion Mediocre Service


A businesswomen travels to Canada and forgot to turn international roaming on her phone. There was a call home and several business calls that lasted approximately 40 minutes. When the businesswoman returned home a phone bill was received in the amount of $10,000. The businesswoman was stunned. Upon calling customer service, the businesswoman was told about the roaming policy. How would you make this customer service situation more effective?

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