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Evaluate the effectiveness of the social media platform you chose in building and maintaining customer relationships while providing information about the brand.

Instructions: In this assignment, you will select a company which is using social media platforms such as Facebook, Twitter, Instagram, YouTube, etc. and address the following points: 1) Provide an introduction to the company, the needs/value they are serving, their target customer and the social media platforms they are utilizing. If they are using multiple platforms, list them here and then choose 1 to evaluate in the next section. 2) Evaluate the effectiveness of the social media platform you chose in building and maintaining customer relationships while providing information about the brand. 3) Evaluate the effectiveness of the company in creating customer engagement. How does their branding message align with the company’s marketing mix? 4) Based on your observation, do you think social media is a positive return on investment for the company? Why or why not? 5) Use at least two resources to support your work (one may be the textbook). Use specific examples to support your points. Include a link to the social media platform you are evaluating in your paper. Follow APA guidelines. Requirements: • Length: at least 2 double-spaced, APA formatted pages (Not including cover or reference pages) Be sure to read the criteria by which your work will be evaluated before you write and again after you write. Evaluation Rubric for Unit 1 Assignment = CRITERIA Introduction of Company, Including Needs, Value, Target Customer, Social Media Platform(s) Effectiveness of the Social Media Platform Effectiveness of Customer Engagement and Branding Alignment Observation and Discussion on Social Media’s ROI for the Company Resources Paper Length Clear and Professional Writing and APA Format Exemplary (10 Points) The introduction is fully and thoughtfully addressed, including all details. (20 Points) Effectiveness of the social media platform is fully and thoughtfully addressed, including all details. Effectiveness of customer engagement and branding alignment are fully and thoughtfully addressed, including all details. The observation and discussion are fully and thoughtfully addressed, including all details. (10 points) More than 2 resources. More than 2 pages. Writing and format are clear, professional, APA compliant, and error free. Proficient Needs Improvement (8-9 Points) (6-7 Points) The introduction is The introduction is present but is present but is missing minor missing key details. details. Deficient (0-5 Points) The introduction is missing or poorly presented. (16-19 Points) Effectiveness of the social media platform is present but is missing minor details. (12-15 Points) Effectiveness of the social media platform is present but is missing key details. (0-11 Points) Effectiveness of the social media platform is missing or poorly presented. Effectiveness of customer engagement and branding alignment are present but are missing minor details. Effectiveness of customer engagement and branding alignment are present but are missing key details. Effectiveness of customer engagement and branding alignment are missing or poorly presented. The observation and discussion are present but are missing minor details. The observation and discussion are present but are missing key details. The observation and discussion are missing or poorly presented. (8-9 points) 2 resources. (6-7 points) 1 resources. 2 pages. 1 page. (0-5 points) No resources used. Less than 1 page. Few errors that do not impede professional presentation. Significant errors that do not impede professional presentation.

 

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