A coffeehouse wishes to see if customers have any preference among
September 17, 2021
spiritual case study
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discussion questions week 4

Discussion questions should be answered with 150-200 words. Do not cite or use references.

 

 

DQ1    Why do you think some sales managers believe that building trust and rapport with customers is the first step in creating a win-win customer relationship? Do you agree with this view? Explain why or why not

 

DQ2    How might a salesperson anticipate a buyer’s concerns? Does the consultative sales process allow a salesperson to overcome a buyer’s objections?

 

 

 

 

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